Shipping policy

ArcadeVision-Shipping Policy

We aim to deliver your orders promptly and efficiently. Please read our shipping policy to understand the terms and conditions of our shipping process.

1. Processing Time:

  • Due to high order demand, order processing time may take up to 1 to 3 business days.

  • During the holiday season, delays may occur due to the increased volume of orders being processed and shipped.

2. Shipping Times:

  • Standard Shipments: Delivery takes 6 to 10 business days depending on the destination.

  • Please note that orders placed after December 5th cannot be guaranteed for delivery before Christmas.

3. Holiday Season Notice:

  • We encourage our customers to order early during the holiday season to avoid any disappointment. While we strive to ensure timely delivery, delays caused by factors such as increased shipping demand, logistics issues, or unforeseen events are beyond our control.

4. Refunds and Late Deliveries:

  • If your order is delivered after your desired date but arrives in perfect condition, we will not offer refunds.

  • Refunds are only available if the product arrives damaged or in unusable condition. This policy helps us continue providing free shipping and high-quality products to all customers.

5. Undeliverable Packages:

  • If a package is returned to us due to an incorrect address, refusal to pay customs fees, or several failed delivery attempts, we will contact you to arrange for reshipment. 

6. Shipping Delays & Unforeseen Events:

  • While we do everything possible to ensure timely delivery, delays caused by increased shipping demand, logistics issues, or unforeseen events are beyond our control.

  • If your order is delivered after your desired date but arrives in perfect condition, we will not be able to offer a refund.

  • Refunds are only provided for damaged or unusable items upon arrival.

  • This policy allows us to continue offering free shipping and maintaining high-quality products for all customers.

7. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

  • Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier details for the customer to investigate.

8. Damaged Packages:

  • If your package arrives damaged, please contact our customer service team within 7 days of receipt.

  • Provide photos of the damaged package and items for assessment.

9. International Shipping:

  • We offer international shipping to select countries. Delivery times and costs vary based on the destination.